From setting company direction or strategy, through designing business and operational models, enhancing programme design and delivery and then finally broader engagement, our clients trust us to make impact. Here are some common use cases:
Direction
Setting
Disruption Exploration and Response
Understand disruptions to your business better, de-risk, identify potential opportunities, and agree on the best response and course of action.
Vision Development
Strategy Development
Pre-Mortem Planning
Model
Design
Operating Model Design
Redesign operating models following strategic shifts to improve efficiency and effectiveness.
Business Partnering and Joint Ventures
Proposition and Service Design
Go-to-market and Account Planning
Solution Design and Prototyping
Programme
Delivery
Programme Mobilisation and Design
Organise teams to execute change effectively and successfully mobilize initiatives.
Programme Course Correction
Requirement Development and Prioritisation
Process Engineering
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Broader
Engagement
Broader Organisation Design
Stakeholders learn about a new direction and figure out how they need to evolve in order to help realise the benefits of the change.
Engagement and Communications
We recognize that leaders driving transformation face significant hurdles—organizational inertia, fragmented decision-making, and the challenge of sustaining momentum. Our approach is designed to help you cut through these barriers and accelerate meaningful change.
Case studies
Proof it works, in the room
Complex challenges turned into decisive, shared outcomes — with the people who had to own them.
NHS Royal Free Foundation Trust
The ‘impossible’ business case
CHALLENGE
A business case to rebuild a major hospital didn’t stack up - and the rebuild had to happen without disrupting live, front-line services.
WHAT WE DID
We designed and facilitated a 2-day co-design event, bringing 130+ leaders and stakeholders into the room together.
RESULT
The business case was built and approved - beginning a long relationship. The hospital was rebuilt in four years with no service disruption.
Manulife (global insurer)
A platform launch under time pressure
CHALLENGE
Fast-track a complex programme engaging customers, brokers and employees across six countries to design and launch a new platform.
WHAT WE DID
We ran cross-functional co-design workshops to build the requirements and the buy-in in parallel.
RESULT
Rapid mobilisation saved months, with deep vendor and leadership buy-in secured.
Big 4 firm
Realigning a fractured global leadership team
CHALLENGE
Reunite a distributed global leadership team amid significant disruption.
WHAT WE DID
A 7-week design process, culminating in a 2-day strategy workshop.
RESULT
A unified 3-year vision, with agreed ways of working and a delivery plan the team owned.
